BOOKING CONDITIONS

Journey Mexico will be ready when you are. Amidst the unprecedented impact of Coronavirus, we want you to be as confident as possible when planning your next Mexican adventure.

In that spirit, we hope you will find comfort in the following for all new bookings:

Stability. Fortunately, our foresight and solid financial planning will see us through these challenging times. Mexico, our homeland, is resilient as are we. Similarly, we’re proud and confident that Journey Mexico’s value has never been stronger in ensuring your health, safety, and enjoyment during your next visit to Mexico. We can’t wait to welcome you and share our favorite people, places, and experiences!

Availability. We doubled down on our team during the pandemic investing in retaining our valued and experienced expert staff and there’s ready and waiting to serve you! What a perfect opportunity to leverage their unrivaled knowledge of Mexico to create a truly customized and unforgettable adventure! Utilize our expertise to book a hotel through us in Mexico City and the beach, of course! But also call our travel planners to ask what time of day is best for visiting Teotihuacan, the best time of the year to visit the Monarch Butterfly Migrations; where they go to dinner in La Roma; what the best room is at Chable; what their favorite winery is in San Miguel Allende; or what their favorite village is near Oaxaca.

Minimize nonrefundable deposits. We are working hard to minimize non-refundable deposits on new bookings whenever possible.

Flexibility of travel dates. We understand better than ever right now that travel plans change, sometimes uncontrollably. When given 30 days of notice or more, we will transfer all funds to a future credit valid for at least a year and do our best to honor the same pricing as well.

Safety. Your safety has always been our primary priority, and we simply are unwilling to operate a trip if we are not comfortable doing so. We are currently working with our guides, drivers, and hotel partners to institute requirements for hygiene and sanitization so that when travel resumes, we are ready to welcome you as safely as possible. And of course our 24/7 assistance in the field will always be there.

*There are no absolutes, especially amidst this pandemic. Please note that there are exceptions to the above points, and our travel planners will inform you of the actual terms prior to booking – as we always do. Most notably, villa bookings and late December travel typically have more stringent policies.

Please do not hesitate to contact us to discuss any specific concerns, policies, or travel needs that you might have.

We are very excited to welcome you to Mexico!