Thompson Playa del Carmen


Type: Five and Four Star

No. of Rooms: 119

City/Area: Playa del Carmen


Situated in the heart of Playa steps from 5th Avenue, Thompson Playa del Carmen is a luxury lifestyle resort.

Beachfront luxury meets bohemian chic at the Thompson boutique hotel, situated in the heart of Playa del Carmen. The hotel鈥檚 tranquil interior belies the upbeat energy you feel just steps away. The amazing location on Playa鈥檚 famous pedestrian corridor Quinta Avenida means shopping, bars and restaurants are an easy stroll away.

The Rooftop at Thompson Playa del Carmen is the showpiece of this trendy hotel, and it may just be the social hub of this cosmopolitan city that hosts visitors from around the globe. Five levels up, the Rooftop boasts an infinity pool, plenty of sunbeds and spectacular 360掳 vistas of the city, the Mediterranean and beyond. Fine cuisine, hip entertainment and impeccable service are yours at this oasis in the sky.

Each guest鈥檚 experience is individualized with the option of sleek downtown elegance and rooftop pool views, or bohemian cool in the oceanfront Beach House. Renowned city designers Niz + Chauvet put a twist on Thompson鈥檚 cosmopolitan urban style, merging mid-century Mexican details with bold geometric patterns throughout the rooms and suites of the upscale hotel. Get ready to relax鈥nd have the vacation of your life.



Looking for beachfront views? The Thompson Playa del Carmen has a Beach House location with just 27 rooms and suites.

  • Rooftop Bar
  • Restaurants on site (3)
  • Infinity rooftop pool
  • Private caba帽as
  • Special Beach House amenities
  • 24hr fitness center

safety first, wellbeing always

Our top priority for welcoming guests and colleagues back to Hyatt properties is doing it safely, with your wellbeing in mind.

Guided by our purpose of care and experience delivering world-class hospitality for more than 60 years,聽Hyatt’s聽Global Care & Cleanliness Commitment聽builds on our existing rigorous safety and cleanliness protocols and includes:

  • GBAC STARTMcleanliness and training accreditation process聽through the Global Biorisk Advisory Council (GBAC) at all Hyatt hotels
  • Trained Hygiene & Wellbeing Leader or team at all locations, responsible for their hotel adhering to new operational protocols and training
  • Cross-functional panel of trusted medical and industry聽advisors鈥攊ncluding experts from Cleveland Clinic鈥攖o help us fine-tune safety protocols and consider various aspects of the entire hotel experience.

In the video below, learn more about how we鈥檙e committed to enhanced levels of cleanliness, as we reimagine the hotel experience.

Hyatt鈥檚聽Global Care & Cleanliness Commitment聽is an important expression of our purpose to care for people so they can be their best鈥攏ow and in the future. While we continue to evolve and enhance our safety and cleanliness protocols, here are some new measures you may see at Hyatt hotels worldwide:

Cleanliness and Safety, With You in Mind

Additional measures聽are being taken in an effort to ensure your safety, such as touch-free options, more frequent sanitization with hospital-grade disinfectants, and exploring and testing the use of electrostatic sprayers.

路聽聽聽聽聽聽聽聽 Sanitizer stations prominently placed throughout hotels

路聽聽聽聽聽聽聽聽 More frequent cleaning of public spaces and guestroom surfaces

路聽聽聽聽聽聽聽聽 GBAC STARTM聽accreditation, inclusive of detailed cleanliness training

路聽聽聽聽聽聽聽聽 Hygiene & Wellbeing Leader to help ensure new protocols are being met

路聽聽聽聽聽聽聽聽 Enhanced food safety and hygiene protocols

路聽聽聽聽聽聽聽聽 Wellness and temperature checks, according to local guidance

路聽聽聽聽聽聽聽聽 Removal of certain high-touch items from guestrooms

Distance Can’t Stop Us From Caring

Our new social distancing measures聽help show care for the wellbeing of our colleagues and guests, as we revise capacity guidelines and explore contactless meal options, the use of masks, protective shields at the front desk and more.

路聽聽聽聽聽聽聽聽 Social distancing signage

路聽聽聽聽聽聽聽聽 Personal protection equipment, worn in accordance with local guidance

路聽聽聽聽聽聽聽聽 Spacing measures and capacity guidelines

路聽聽聽聽聽聽聽聽 Elevator spacing and revised maximum capacity guidelines鈥攅levators, fitness centers and more

路聽聽聽聽聽聽聽聽 Reconfiguration of meeting room set-ups

路聽聽聽聽聽聽聽聽 Knock-and-go room service

Less Contact, More Care

New and enhanced digital amenities* in the World of Hyatt app can put you in control of how you connect with us鈥攆rom check-in to dining and more, contactless care is just a tap away.

路聽聽聽聽聽聽聽聽 Mobile check-in and checkout

路聽聽聽聽聽聽聽聽 Mobile聽Entry

路聽聽聽聽聽聽聽聽 In-room Chromecast

路聽聽聽聽聽聽聽聽 Curated meditations from Headspace

路聽聽聽聽聽聽聽聽 Grab-and-go meal ordering

路聽聽聽聽聽聽聽聽 Hotel stay bill

Safety and cleanliness procedures implemented at each hotel may be adjusted in consideration of local practices, government requirements and guidance, and the situation where the hotel is located.

*World of Hyatt app聽digital amenities are available at聽participating hotels.